Frequently Asked Questions (FAQs)

Get quick answers to your questions about our services and policies. For more assistance, contact our support team.

What special requirements are there for displaying real-time rankings in a multilingual environment?

1. The language shown for real-time rankings on the preview page must be consistent with the completion page 2. The same term should be used to express the same concept across different language environments 3. When the questionnaire is translated into multiple languages, the same department should be recognized as the same department across different languages (for example, "Design Department" and "Design Department")

What is the display format and behavior of the completion time?

1. Completion time should be displayed in 12-hour format 2. After turning on the completion time option and saving, the preview on the right should display the completion time in real time 3. The completion time display should include a time icon 4. The completion time on the preview page should show the time in the current system time zone

What are the style specifications for the report card settings page?

1. The report card button should be 36px in height 2. The button text style should be font-weight: 600; font-size: 16px 3. The save button style should be font-weight: 600; font-size: 16px 4. Setting item text should follow title case rules (except for prepositions) 5. Text such as "Show Daily Rankings" should use font-weight: 600 style 6. When there are many questions, the scrollbar should be on the far right, not on the questionnaire"

What special requirements are there for report cards in a multilingual environment?

1. All prompts and button text need to support multiple languages 2. In non-English environments, information such as virtual names needs multilingual handling 3. In Japanese environments, symbols before settings should be removed to stay consistent with the style of the dimension copy 4. Text such as participant departments needs multilingual handling 5. The Save Report button needs to be translated in non-Chinese environments

What is the difference between the transcript preview page and the actual transcript page?

The actual transcript page is 800px wide, which is smaller than the preview page's 998px. The preview transcript should also be set to a unified width of 800px, and the extra area should display the background color just like the appearance page to maintain a consistent visual effect.

How should report card settings be handled when duplicating a questionnaire?

After customizing the report card settings, when duplicating a questionnaire, the original questionnaire's report card settings should also be copied to maintain consistency in the settings.

Does the mobile app support transcript functionality?

Currently, the mobile app does not yet support transcript functionality. The design wizard and questionnaire settings also do not currently support transcripts.
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